Job Description

Overview

Under close supervision, the Clinical Administrative Specialist I provides clinical administrative support to physicians, nurse practitioners, physician assistants and nurses in their clinical practices in support of the Dana Farber Cancer Institute’s mission.  The Clinical Administrative Specialist I is a key member of the care team, providing real-time patient information to the clinicians using various communication systems. Following triage guidelines, the Clinical Administrative Specialist I triages patient and caregiver symptom management questions, general requests, and inquiries to the appropriate team member. The Clinical Administrative Specialist I assumes responsibility for various aspects of care coordination and serves as a liaison between patients and clinical staff.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

This position’s work location is hybrid with two or three days per week remote. The selected candidate may only work remote days from a New England state (ME, VT, NH, MA, CT, RI).

Responsibilities

Under close supervision, will perform the following:

• Provide clinical administrative support for the department, clinicians, and/or faculty.
• Serve as liaison between patients and clinical staff.
• Triage incoming patient messages and requests to relevant clinical team members; respond to patient inquiries.
• Draft patient correspondence, including letters, disability paperwork, etc.
• Request medical records from external institutions.
• Management of lab orders.
• Distribute incoming patient materials to relevant team members.
• May be responsible for data entry.
• Provide email and phone communication with internal and external teams or collaborators.
• Maintain high level of professionalism, discretion, and confidentiality regarding a variety of highly sensitive topics.
• Other duties as assigned.

Qualifications

Minimum Education:

High school diploma required. Bachelor’s degree preferred.

Minimum Experience:

1 year of relevant experience.

License/Certification/Registration:

N/A

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Good written and oral communication skills.
• Basic knowledge of computer applications including Microsoft Office Suite, Google Suite, Zoom, and Adobe.
• Exceptional customer service skills and the ability to interact professionally with peers, leadership, and external contacts.
• Must possess the ability to identify and work to resolve problems, maintain confidentiality, and pay attention to detail.
• Ability to organize, multi-task, prioritize, and follow-through.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.  As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.  Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

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