Job Description

Required Skills & Experience

• 3+ years of prior customer relations and/or vendor management experience in a leadership capacity.
• Detailed oriented with strong data analytics background
• Ability to manage multiple competing priorities.
• Demonstrated ability to present data to leadership

Nice to Have Skills & Experience

• Vendor Management or Technology
• Proven Capability to manage and grow relationships with multiple stakeholders at multiple levels of leadership
• Ability to understand contractual language
• Experience in an Agile environment.
• Familiarity with Conferencing Technologies (e.g. Cisco, WebEx, Crestron, MS Teams, Projection and Displays, DSP's, XIO Cloud, TMS, etc.)

Job Description

• Understand Conferencing services from infrastructure, software and networking components, associated service level agreement offerings and products that make up the service.
• Understand and participate in contracting process, terms, and spend approval that affect the operation of the service (e.g. managed services, deliverables, license entitlements, costs, SLA, accessibility, compliance, etc.)
• Coordinate delivery/installation/refresh activities, develop and maintain key service processes/deliverables, and ensure processes/deliverables are accessible.
• Manage and support creation, maintenance, and delivery of customer/user documentation.
• Support the creation, maintenance, and delivery of the standard process, and continually improve service delivery.
• Partner with Business Partners, Executive Computing, Facilities, Managed Service-Providers, and Contractors to oversee daily operations of Conferencing Services offerings.

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