CX Policy Intern Job at New York State Executive Chamber, Albany, NY

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  • New York State Executive Chamber
  • Albany, NY

Job Description

Title: CX Policy Intern

Location: Albany, NY or New York, NY

Interviews: The week of 8/25

Start time: October 2025

The Governor's Office of Customer Experience (CXO) is recruiting a policy intern for the fall term. We welcome applications from students attending undergraduate and graduate programs at colleges and universities throughout New York State. Interns will work in person in the Executive Chamber and can be Albany or New York City based.

This internship offers an exciting opportunity to gain hands-on experience in improving customer experience across government services and programs. This role will involve research, data analysis, human-centered design, and collaboration with a cross-functional team to promote the Governor's customer experience goals.

This role is ideal for someone interested in improving public services. You’ll gain hands-on experience in a fast-paced, mission-driven environment and have the chance to contribute to meaningful challenges with real impact.

About Us

The Governor’s Office of Customer Experience exists to make government work better for everyone. Through collaboration with agencies and a commitment to equity and accessibility, the CXO ensures that services are easy to find, simple to use, and centered on the needs of New Yorkers. Our work spans digital modernization, in-person experience design, service delivery improvements, and storytelling to drive a culture of customer focus across state government.

Duties

  • Interact with government leaders
  • Perform rewarding and meaningful work
  • Analyze existing customer service standards, processes, and feedback mechanisms
  • Support data collection and analysis related to customer satisfaction and service delivery
  • Help draft policy briefs, memos, and correspondence
  • Research customer experience best practice and policies implemented by other states and jurisdictions

Qualifications

  • Must be a resident of New York State or attend a college or university in New York State
  • Must be enrolled in a university or college during the Fall 2025 semester and Spring 2026 semester

Job Tags

Work at office,

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