Title: CX Policy Intern
Location: Albany, NY or New York, NY
Interviews: The week of 8/25
Start time: October 2025
The Governor's Office of Customer Experience (CXO) is recruiting a policy intern for the fall term. We welcome applications from students attending undergraduate and graduate programs at colleges and universities throughout New York State. Interns will work in person in the Executive Chamber and can be Albany or New York City based.
This internship offers an exciting opportunity to gain hands-on experience in improving customer experience across government services and programs. This role will involve research, data analysis, human-centered design, and collaboration with a cross-functional team to promote the Governor's customer experience goals.
This role is ideal for someone interested in improving public services. You’ll gain hands-on experience in a fast-paced, mission-driven environment and have the chance to contribute to meaningful challenges with real impact.
About Us
The Governor’s Office of Customer Experience exists to make government work better for everyone. Through collaboration with agencies and a commitment to equity and accessibility, the CXO ensures that services are easy to find, simple to use, and centered on the needs of New Yorkers. Our work spans digital modernization, in-person experience design, service delivery improvements, and storytelling to drive a culture of customer focus across state government.
Duties
Qualifications
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