🌟 We're Hiring: Healthcare Customer Service Rep (Bilingual - English/Spanish)! 🌟
We are seeking a bilingual Healthcare Customer Service Representative to provide exceptional support to our diverse patient community. The ideal candidate will have experience in healthcare customer service and fluency in both English and Spanish to effectively communicate with patients, assist with inquiries, and ensure positive healthcare experiences.
Location: San Diego, CA
Position: Healthcare Customer Service Rep
Pay Rate: $22.63/hr
Duration: 13 weeks
Expected Shift: 40 hrs/week | M-F 8am-4:30pm
What You'll Do:
This position is responsible for administering the Collection Philosophy for all self-pay accounts.
The Customer Service Specialist I will identify accounts with a self-pay balance after insurance has paid and those without insurance and will collect on those accounts. The incumbent will assist the families with financial assistance applications. The incumbent will work with families to establish payment plans in accordance with hospital policy and monitor the payment plans for compliance. The Customer Service Specialist I will receive incoming telephone calls and assist families with information pertaining to their accounts, understanding statements, and previous insurance payments. Incumbent will check Medi-Cal eligibility, apply share of costs, and update accounts with insurance information. The Customer Service Specialists will receive patient complaints in regards to billing and take
appropriate action, based upon policy and procedures.
Requirements:
2 years of experience
Experience in a call center
Knowledge of insurance eligibility, payments and authorizations
Experience with accounts receivable
Education:
H.S. Diploma, GED, or Equivalent (Minimum)
Preferred:
Associate's Degree
Bilingual English/Spanish
Ready to make a difference in healthcare? 🚀 Apply now and join our team!
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